JOB DESCRIPTION AND KEY RESPONSIBILITIES

Reporting to Support Development Lead, the L2 Support Engineer would be responsible for:

• React and respond to all relevant queries performed by the Business Units in a timely manner;
• Investigate/resolve incidents raised by the Business or by the monitoring tools in place;
• Participate in regular activities, such as the Production deployments for API & E-Components
• Constantly contribute to the Knowledge database by using any day-to-day activity as a potential source of knowledge;
• Participate in the rotation for On-call duty activities;
• Actively participate in the hand-over process for any new activities in the scope of the Platform team;
• Demonstrate initiative and propose improvement ideas, whether technical or process related; drive them to completion.

REQUIRED SKILLS & PROFILE

• 3 years of experience in IT Helpdesk / Support Roles preferred.
• Hands-on experience with the JIRA ticketing tool or similar.
• Knowledge / experience with Monitoring Tools such as Azure AppInsights, DataDog, SPLUNK, or similar;
• Knowledge of fundamental concepts such as operating systems, storage, networks, databases, cloud;
• Knowledge of tools used in Support activities, such as Putty, Filezilla, Oracle SQL Developer, WinSCP, etc;
• Knowledge / Experience with Microsoft Azure;
• Fluent in spoken and written English
• Organized, methodological and good collaboration skills
• Strong interpersonal skills and problem-solving ability
• Have excellent problem-solving skills utilizing both internal and external resources to get the job done 

Optional/nice to have skills:

• Basic knowledge of Java programming language and general OOP concepts;
• Microsoft Azure or other IaaS/PaaS Infrastructures
• Kusto Query Language
• Azure Kubernetes Service
• Postman
• Microsoft AZ-900 certified