JOB DESCRIPTION AND KEY RESPONSIBILITIES

Reporting to Global PMO, the Infrastructure Project manager key responsibilities are:

1. Coordination and securitization of the execution of several projects with broadly delegated authority

• Management of planning and coordination of projects’ contributors (teams are not dedicated to projects and their other activities has to be considered)
• Production of proper reporting and documentation on the projects
• Bringing project methodology to delivery teams
• Stakeholder management and alignment, conflict management and escalation

2. Scoping of each phase of the project to ensure mobilization and onboarding of all (especially for the preparation of rollouts)

3. Ensure the alignment between business team, delivery teams (and potential external support), and secure proper project rollout

• Leading committees with all stakeholders all along the project
• Act as the point of contact between technical teams, provider teams and regional/local IT
• Prepare and work with delivery team and local IT for rollout, change management and communication
• Assist on securing the RUN operating model (processes, roles/responsibilities, tools, etc.) between all parties

REQUIRED SKILLS & PROFILE

• +5 years of Project Manager experience with gradually demonstrated understanding of Project Management processes, artifacts, and tools
• Experience in managing project with global rollout and CIO communication
• Firsthand experience in managing a global ITSM project in a similar international company. Experience in CMDB implementation would be a plus.
• Knowledge and understanding in the areas of ITSM (ITIL standards, CMDB, Incident/request/problem/change management, etc.)
• Knowledge of Jira ITSM tool would be a plus.
• Ability to independently manage the operational aspects of a project and serves as liaison between project team and business units 
• Ability to manage several rollouts of different size in parallel
• Capacity to quickly identify and drive to the optimal solution when presented with a series of constraints
• Ability to lead and motivate cross-functional teams and interact with all levels 
• Strong sense of personal responsibility and accountability for delivering high quality work.
• Strong synthesis and reporting skills – capacity to report to CIO level
• Listening ability, put yourself in the business's shoes
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; technical teams, application/business owners, management, and subject matter experts 
• Strong skills in documentation
• Fluent spoken and written English