JOB DESCRIPTION AND KEY RESPONSIBILITIES

• Work with internal client (mainly business team) to gather, understand, and define business requirements
• Analyze as-is process and understand gap with to-be process
• Work collaboratively with team members to design a solution that will meet business requirementsCollaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with internal stakeholders including requirement sessions, system demos, user acceptance testing, and end user training
• Evaluate and analyze Salesforce rollout impacts regarding Edenred information system (Batch / Flows between SF and other systems / API Management / Data migration)

REQUIRED SKILLS & PROFILE

• Experience using Salesforce (Sales/Services/Marketing cloud) (> 2 years)
• Experience as Business Analyst (> 4 years)
• Ability to document business requirements and impact analysis
• Ability to design business process using modeling tools
• Proven ability leveraging analytical and problem-solving skills
• Detail-oriented individual with the ability to quickly ramp up Edenred Business needs
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Understand information systems impacts when deploying a CRM
• Proficient in Microsoft Word, Excel, PowerPoint, Visio, Confluence, Jira
• Fluent in English
• Experience in Core Model and global platform rollout would be a plus
• Technical environment: Salesforce Sales Cloud, Salesforce Service Cloud, Marketing
• Cloud, Pardot, Azure Dev ops, MuleSoft for API Management