Support Engineer


Reporting to Support Development Lead, the L2 Support Engineer would be responsible for:

  • React and respond to all relevant queries performed by the Business Units in a timely manner;
  • Investigate/resolve incidents raised by the Business or by the monitoring tools in place;
  • Participate in regular activities, such as the Production deployments for API & E-Components
  • Constantly contribute to the Knowledge database by using any day-to-day activity as a potential source of knowledge;
  • Participate in the rotation for On-call duty activities;
  • Actively participate in the hand-over process for any new activities in the scope of the Platform team;
  • Demonstrate initiative and propose improvement ideas, whether technical or process related; drive them to completion.


  • 3 years of experience in IT Helpdesk / Support Roles preferred.
  • Hands-on experience with the JIRA ticketing tool or similar.
  • Knowledge / experience with Monitoring Tools such as Azure AppInsights, DataDog, SPLUNK, or similar;
  • Knowledge of fundamental concepts such as operating systems, storage, networks, databases, cloud;
  • Knowledge of tools used in Support activities, such as Putty, Filezilla, Oracle SQL Developer, WinSCP, etc;
  • Knowledge / Experience with Microsoft Azure;
  • Fluent in spoken and written English
  • Organized, methodological and good collaboration skills
  • Strong interpersonal skills and problem-solving ability
  • Have excellent problem-solving skills utilizing both internal and external resources to get the job done 


Optional/nice to have skills:

  • Basic knowledge of Java programming language and general OOP concepts;
  • Microsoft Azure or other IaaS/PaaS Infrastructures
  • Kusto Query Language
  • Azure Kubernetes Service
  • Postman
  • Microsoft AZ-900 certified